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Over the years, the perception of customer service has evolved significantly. It has gone from being a mere task of attending to customers' inquiries to a more personalized approach. Customer service has now moved from just being about addressing cus...
Business And Finance business finance customer service care company economy restaurantPhilippines Catching up with India in the Outsourcing Industry by: Winston Pepito India, the dominant player in outsourcing touted as the “back office of the world,” would soon have to contend with a third-world rival—the Philippines. A h...
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