11,298 articles on "finance"

Customer Service - A Lost Art

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?Why is it that wh...

Business And Finance  business finance customer service always
A Tricky Supervision Challenge

Many managers believe that treating their team members as responsible adults will assure excellent results. The truth is that while this usually is effective, some people need much firmer limits than others to perform their jobs.Ellen, the manager of...

Business And Finance  business finance ellen angelique power
Top Ten Ways to Improve Your Communication Skills

1) Listen without judgment. The key to good communication is listening well. Save your judging for later after you have heard and understood what was said.2) Listen with the willingness to be swayed to the other person's opinion. No obligation t...

Business And Finance  business finance listen right being
Building Your Business with Books

In a world inundated with ads, business owners are clamoring for a way to rise above the "noise" of advertisers and bring customers flocking to their door. One way to do this is by writing a book. Too overwhelming you say? Well, consider this. People...

Business And Finance  business finance book publishing books
Office Rage!!

In the last five to ten years, the phenomenon of road-rage has been increasing, now we learn that office-rage is on the increase too. What is going on? What has changed? How would you react and deal with office rage?Today, customers are more demandin...

Business And Finance  business finance staff genes rage office
The 10 Cash Flow Rules You Can't Afford to Ignore

The statistics on small business failure are alarming.Michael Gerber, author of "The E-Myth: Why Most SmallBusinesses Don't Work and What To Do About It", says that40% of businesses fail in their first year. 80% fail withintheir first five years...

Business And Finance  business finance cash balance flow from
Are You PR-Challenged

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 870 including guidelines and resource box. Robert A. Kelly © 2003...

Business And Finance  business finance message target those
Get Paid in Multiple Ways for Your Expertise

Whether or not you have formal credentials, if you have years of experiencein your line of work, you may be able to cash in on these four innovativeways of delivering your expertise. For each option below, I've providedtwo links for learning mor...

Business And Finance  business finance question experts when
How to Transform a Boring Message Into A Killer Cover Letter

"How to Transform a Boring Message Into A Killer Cover Letter"The AIDA formula is as old as dirt. It was taught when I was in school over a decade ago. And it's still being taught for good reason - it works! When you apply it to your cover lett...

Business And Finance  business finance attention cover letter hiring headline
- A Process of Discovery - Commercial Mortgage Brokerage Defined

At its highest level, commercial mortgage brokerage is a collaborative process of discovery. On the borrower side, the more the broker is able to learn about the property and the borrower’s needs, the more effectively he can focus his thinking and ...

Business And Finance  business finance broker lender time borrower mortgage