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I was recently speaking with a mutual friend who has been in sales for several years about the benefits of CRM. (For the sake of this newsletter, we'll call him Jim) Jim was quick to comment on how he didn't like any of the current CRM soft...
Marketing marketing customer whenisn't Outlook Good Enough? by: Brian Vellmure I was recently speaking with a mutual friend who has been in sales for several years about the benefits of CRM. (For the sake of this newsletter, we'll call him Jim) Jim was quick to commen...
Business And Finance business finance customer themWho Says the Customer is Always Right? by: Diane Hughes We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday. Before I sta...
Online Business online business customer time theySmall business has powerful advantages over big business when it comes to marketing. You can get these advantages working for you now. The typical approach to marketing by big business is use the resource they have most of - money. They tend to throw...
Business And Finance business finance customers marketing whenCustomer Service Is King - by Michael AmbrosioDo you know the one thing that can make or break your businessfaster than anything else?If you said Customer Service - give yourself a prize.For the past 15 years, my job has been customer service orient...
Business And Finance business finance customer service customers aboutNo matter what business you're in, it never fails. Every sooften, you get one of those customers that seems to make aneffort to find something to complain about. Maybe they'reunhappy with your customer service, accuse you of selling faultyp...
Business And Finance business finance customer theyWhat is the focus of your business? Actually deep down, what does your business really accomplish?If you look closely at any successful business, you'll find that it's main objective is service to others. In some way, whether by product, se...
Business And Finance business finance customersselfThe big news in the business sector last month was theresignation of Millard Drexler as CEO of The Gap. The oncehighflying retail chain has hit hard times, losing money inthe last four quarters and slipping disastrously close tobankruptcy.Retail fash...
Business And Finance business finance customers homeThe Never Ending Sale by: Jay Conners Once you have added a new customer to your book of business, plan on keeping that customer until you have all of their business, and the business of their family and friends. This way you can ensure having t...
Marketing marketing business customerSuccessfully Adding a Service To Your Business by: Dr. Rachna D. Jain There will come a time in your business where you feel ready to add another service offering. To make this successful, there are ten tips to consider before moving ahead. 1) ...
Business And Finance business finance service customers