1,367 articles on "customer"

What's really different about your company, product or service

Assuming you’re not the only company on the planet that provides products and services similar to yours, what is it about your offering that’s unique? As with benefits you offer your customers, your uniqueness needs to be tied to things valued b...

Marketing  marketing difference customers benefits customer benefit
Loyalty Cards Systems – Beware, Some Should Be Avoided

Loyalty Cards Systems – Beware, Some Should Be Avoided by: Jeff Walters Recently, I discussed a loyalty card system with a vendor who was selling quite a number of his systems to restaurants. I was shocked to discover the lack of detailed info...

Marketing  marketing meal restaurant card data customer
Effective Use of Autoresponders

Effective Use of Autoresponders by: Julie Martin How many hours a day do you spend trying to take care of email? Two, three, even more? If the majority of the emails that take up your time are simple questions that could be answered automaticall...

Online Business  online business time customer autoresponder even
What Is A Mission Statement?

What Is A Mission Statement? by: Sue and Chuck DeFiore In order to do your mission statement you need to be able to answer the following: Why should this business exist? Who will be its customers and how will it benefit them? Why will they be...

Business And Finance  business finance customers exist sellers
Does Your Message Pass the Test?

Does Your Message Pass the Test? by: Claire CunninghamDevelop an effective benefit message and you’re well on your way to building your company’s entire marketing program. After all, you need focus to create success. Without it you can wind ...

Marketing  marketing message benefit customer messages
Small Business Q & A How To Handle The Occasional Oop-See!

Q: My company is really in hot water with one of our best customers.I can't reveal exactly what happened, but suffice it to say thatwe really dropped the ball and the customer is furious. I'm noteven sure we can save the account. What'...

Business And Finance  business finance mistake customer make
Satisfying your Customers is as Simple as this...

Customer service is everywhere. It seems everyone we deal with now is a 'customer service representative'. Remember when they were bank tellers, flight attendants or just the person behind the enquiries desk? So why is the experience of fan...

Business And Finance  business finance service customer means
Winning the Game Your Strategic Marketing Plan

If you want your small business to compete with the "big boys"you should have a "strategic marketing plan." A strategic marketing plan basically spells out how you will use youravailable resources to meet your company's stated goalsand objective...

Marketing  marketing customers objectives market plan
Hold onto what you've got

You probably spend a great deal of your time looking for newcustomers or clients. However, are you sure your doingenough to hold onto the ones you've got. One of the leastcostly ways to grow your business is to get customers tocome back and buy ...

Marketing  marketing customers leave business care from
Autoresponders = Automatic Internet Marketing Success

Autoresponders Automatic Internet Marketing Success by: Morris Clopton What if you could send out all the information that your potential customers have requested without checking your email or answering a phone? While this may seem impossible,...

Online Business  online business autoresponders autoresponder customers send